ITIL, short for Information Technology Infrastructure Library, is a blueprint of top methods for organizing IT services. The UK government’s Central Computer and Telecommunications Agency, or CCTA, created it in the 1980s. This Agency has now become the Office of Government Commerce (OGC). The initial goal was to get a standardized, improved IT service management for government groups.
At first, ITIL had a set of books. These books kept the best methods for various IT service management processes. As time went by, ITIL changed and grew. It’s now a global recognized plan used by groups all over the world. ITIL gives advice on things like service strategy, design, transition, operation, and non-stop service improvement.
ITIL v1, the first version of ITIL, came out in the late 1980s. After that, ITIL v2 came out in the early 2000s. It had a more organized, process-driven approach. Next, ITIL v3 came out in 2007. It focused on the lifecycle way of IT service management.
Fast forward to 2019, ITIL 4, the latest version, was launched. Modern practices like Agile, DevOps, and Lean have been added into the framework. This makes it more applicable and adaptable to the ever-changing IT scene.
It’s safe to say that ITIL, since starting, has become the go-to guide for IT service management. There are millions of certified professionals using it. And it’s still evolving. This allows it to meet the changing needs of organizations. They can then give top-quality IT services and meet client needs.
